Refund policy

Welcome to PurelyOrganicFoods.ca! This Return & Refund Policy outlines the terms and conditions regarding returns, refunds, and exchanges. By placing an order on our website, you agree to the terms outlined below.

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1. Return and Refund Policy
Due to the nature of our organic food products, we do not accept returns. However, we offer refunds or replacements for the following cases:

• Products that arrive damaged or defective.

• Incorrect items received due to a processing error on our part.

• Orders lost or undelivered by the carrier (subject to verification).

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2. How to Request a Refund or Replacement

• Contact us at hello@purelyorganicfoods.ca or fill out the Contact Us form within 7 days of receiving your order.

• Provide your order number, a description of the issue, and clear photos of the product and packaging.

• Our team will review your claim and provide a resolution within 4-5 business days.

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3. Refund Method

• Approved refunds will be processed back to the original payment method within 4-5 business days.

• If a replacement is issued, we will cover the cost of reshipping the new item.

• Shipping fees are non-refundable unless the return is due to an error on our part.

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4. Cancellations and Order Modifications

• Orders can only be modified or cancelled before they have been processed for shipping.

• If you need to make changes, contact us immediately at hello@purelyorganicfoods.ca.

• Once an order has been shipped, it cannot be changed or cancelled.

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5. Non-Returnable Items

• Opened or used food products cannot be returned for safety reasons.

• Clearance or final sale items are non-refundable.

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For any questions or assistance with returns and refunds, please contact us at:
📧 Email: hello@purelyorganicfoods.ca

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By purchasing from PurelyOrganicFoods.ca, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.